FREQUENTLY ASKED QUESTIONS ABOUT THE CLOSE OF ROAMING SMTP SERVER 'mail01.netvigator.com'

1. As a roaming user of Business NETVIGATOR, What is the purpose and impact of this closure notice?
   This eDM notice serves to inform you that the current roaming SMTP server will be closed as from Jan 5, 2006. After this date, the current practice of web login to 'mail01.netvigator.com' will be disabled.

2. What benefits can I get from this change?
   Once you follow our instructions to change the SMTP server to new host 'smtp.netvigator.com' at your email client, you will enjoy hassle-free use of SMTP whilst you surf the net with our roaming service as authentication of the new SMTP will be transparent to user and without the need as current practice to login with any password of login.

3. Will this new SMTP host be applied to all users of Business NETVIGATOR?
   No. Only roaming users of Business NETVIGATOR will be involved.

4. Is there any charge to customers in using this new roaming SMTP?
   No additional charge. All charge scheme will follow existing rates.
   
   
5. Are there any guidelines to assist roaming users to change existing SMTP to the new one?
   Yes. Business NETVIGATOR has arranged relevant materials to assist roaming users from below URL: http://vas.netvigator.com/promo/20051110/Roaming_eDM_sc_e.html
   
   
6. If I need to make inquiry about this arrangement, with whom should I contact?
   You can visit our dedicated information page for this event at URL: http://www.biz.netvigator.com/eng/solutions/internet_solutions/internet_roaming/roaming.html or hotline at 1833 822.